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For better customer service, implement policy checks

For insurance professionals, finding new ways to provide better service to clients is a constant task. According to Patricia Harmon of Property Casualty 360, one of the best systems to adopt is to streamline policy checks for your existing customers. She spoke to...

Customer experience is key to addressing catastrophic loss

Buying a first home can be one of the happiest moments of your client's life. Watching a house fire, tornado, hurricane or other unexpected catastrophe destroy that home can be the most devastating. In both situations, insurance professionals should be ready to...