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Customer experience is key to addressing catastrophic loss

Buying a first home can be one of the happiest moments of your client's life. Watching a house fire, tornado, hurricane or other unexpected catastrophe destroy that home can be the most devastating. In both situations, insurance professionals should be ready to...

Homeowners express commitment to renovations

A new study by Berkshire Hathaway shows that current homeowners are focused on enhancing the long-term value of their properties. Because a residential property is often the largest investment a consumer makes, updates and renovations rank high among priorities for...

Fewer than one in five homeowners update their policies

Professionals in the insurance industry offer guidance to policyholders when it comes to their most important investment: their homes. Some of the best advice those agents and representatives can give their clients is to update their insurance policies following any...

How efficient is your inspection workflow?

For professionals in the insurance industry, the inspection process can be fraught with delays and red tape. Instead of collaboration between stakeholders, it can be difficult to avoid miscommunication and ensure that all parties are on the same page. As time passes,...

Homeowners claims in Boston mount after numerous blizzards

This year, the Northeast has been hit hard by harsh winter weather, but no major city has been inundated so visibly as Boston. With the total snowfall inches away from an all-time record, homeowners have begun to dig their way out of feet of snow and to assess the...