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Insurers leveraging Big Data for customer insight

The insurance industry, while a mature institution, is changing dramatically. Thanks to Big Data and the influx of business intelligence, insurers are able to leverage this information to learn more about their customers and improve risk assessment and valuations....

Homeowner insurance satisfaction drops

A recent survey by J.D. Power indicated that customer satisfaction with their homeowner policies has slipped in the past year. In their  survey of over 5,700 claimants in 2014 and 2015, the average satisfaction rating dipped. The 2014 average rating was 851 in...